Customer Help
If you need help please check out the FAQs below!
Common purchase queries answered
Orders and Shipping
We ship from Beacon, NY – Orders are processed Monday–Friday, excluding U.S. federal holidays.
Domestic: Orders will typically ship within 2-7 business days. Unless the item purchased is a Gallery order or a Pre-order item then please refer to the product page.
International/Canada: Orders will ship within 2-10 business days. Unless the item purchased is a Gallery order or a Pre-order item then please refer to the product page..
We will of course accommodate any items that needs to be shipped quicker – or has any specific requests. Please just get in touch.
ORDERS THAT HAVE NOT SHIPPED
If your order is still processing, it will say “Processing” in the Orders section of My Account. We will email you a shipping confirmation with tracking details once it ships.
ORDERS THAT HAVE SHIPPED
If your order has shipped it will say ”Complete” link next to the order in the Orders section of My Account. You can also track your order by clicking the TRACK YOUR PACKAGE button in your shipping confirmation email.
When you place an order for a preorder item it means that item is still in production and has not released yet. You are paying for something that we do NOT physically have.
All preorder orders are charged mmediately when you order, regardless of when the actual product is due to arrive. This is to guarentee the order and product either with the manufacture or us directly.
As with all orders, ALL PREORDERS ARE FINAL.
We cannot be held responsible for products that arrive later than expected. No refunds will be offered for ANY item that is not yet in stock. We do not offer refunds or compensation if items arrive later than the expected, or published ship dates. Some things are out of our control! (Customers who file chargebacks against us via PayPal or credit card will be banned from ordering from us forever.)
If you need to change the address for an open order that has not yet shipped please email us. If you need to change your address on file for future orders please navigate to your account page and update on the address tab.
You will need to create a new account in order to purchase on our site. In your account tab you will be able to see all pass orders placed on this website at clutter.co.
Unfortunately, we were unable to bring over old accounts and orders from shop.cluttermagazine.com. To see an old or outstanding order, pleas contact us.
If you need to change the address for an open order that has not yet shipped please email us. If you need to change your address on file for future orders please navigate to your account page and update on the address tab.
If you were not provided a shipping quote during check out, it probably means you were purchasing a Clutter Gallery Item. These items have all shipping calculated after check out.
Because the size and weight of packed artwork vary and shipping rates fluctuate, we do not charge shipping at the time of check out. In order to provide the best shipping rates, we calculate them once the package is sealed. You will receive a PayPal invoice or an email at the time of shipping.
We get excellent international shipping rates, but we are unable to load them into the website. For this reason please select gallery shipping!
Payment is expected for shipping as soon as we send the invoice. Please note we will only hold orders for a maximum of 60 days before we consider them abandoned.
Absolutely! Select “Combine with other order / Pick-up” as the shipping option during checkout, and let ue know when you would like to collect.
We are at the Gallery every single day, the physical gallery is open by appointment only – but if you do turn up please ring the bell and we will try to accommodate you. We prefer if you contact us via email [email protected], or call us (001) 212 255 2505 to make an appointment.
New Gallery show opening receptions are on every Second Saturday of every Month: 5pm – 9pm EST, and are free to the public.
Customer service is available Monday – Friday 10am-5pm (est).
Absolutely! We do our best to combine all multiple orders, and refund excess shipping paid. If you have a special request, please reach out!
Yes, we get fantastic international shipping rates, but we can’t load them onto the website. Please select the “Shipping invoiced later – PLEASE SELECT FOR GALLERY ITEMS FOR THE MOST ACCURATE COSTS”.
Once your order is packed we will send you a paypal invoice for shipping.
A NOTE ABOUT FREIGHT FORWARDERS:
Clutter is only liable for the safe delivery of goods to the address we ship too on the order. Insurance will only cover package delivered to that address. We will not accept any claims of items that are forwarded using a 3rd party service. These items may have been repacked or broken after shipping. We provide international shipping options which are fully insured and guaranteed by us.
If you need to swap an item
Returns and Exchanges
Clutter does not accept cancellations for orders that have successfully been processed – ALL SALES ARE FINAL.
Clutter aims to always provide high quality Goods that are fault-free and undamaged. On occasion, however, goods may need to be returned.
Returns are governed by the full Terms and Conditions listed here.
On rare occasions, human error may mean you are accidentally shipped the incorrect items. If this happens please reach out to us as soon as possible, with images of the product you received. In these instances, we will send you a free-of-charge return label and get your correct items out as soon as we have received the package back from you.
If Goods are damaged in transit and the damage is apparent on delivery, you should sign the delivery note to the effect that the goods have been damaged. In any event, you should report such damage to us within 3 days.
NOTE FOR USING FREIGHT FORWARDING SERVICES:
Clutter is only liable for the safe delivery of goods to the address we ship too on the order. Insurance will only cover package delivered to that address. We will not accept any claims of items that are forwarded using a 3rd party service. These items may have been repacked or broken after shipping. We provide international shipping options which are fully insured and guaranteed by us.
Clutter Policy for broken items includes the following: Clutter is a production studio. We manufacture and produce works of art. Most damage we can repair in-house, and our first point of fix for any issue is to offer you a return label, which we cover the cost of, to assess the damage and see if we can repair free of charge. We also work with the artists who produced the work and in some cases return it to them to be repaired.
All package over $100 will be insured as standard, when shipping fee is sent after sale.. Unless customer decides not to insure.
Please note: In some cases insurance companies will request to see the item and assess the damage, in which case you may not receive that item back. If you choose to do this, and they assess the damage and payout less than you paid for the item, Clutter is not liable for the rest of the purchase price. They may also decide not to pay out anything and destroy the original work. We do not recommend you send any art to an insurance company unless you are aware of this. The best action is to always return to us. If we determine it cannot be repaired, we can work with the insurance companies, included USPS to facilitate the best outcome. If you contact the artist directly and do not go through our process, then this is null and void. We are happy to work with you and the artist, but if you take us out of the loop you void this T&C with us.
When choosing shipping fee at check out Clutter Studios, LLC is not responsible for paying shipment costs. The refund amount will depend on the shipping option chosen and if insurance was added at the time of shipping.
Priority Mail only covers up to $50, and Priority exp $100, so if you do not choose to add insurance we can only guarantee a refund of up to that amount. No refund is offered on First Class as insurance is not provided for any amount unless additional insurance is added. You should ALWAYS check that your package includes insurance if you require it. Clutter is not responsible if this is not communicated to us.
We will not issue a refund without a return of the product in question.
Meditation williamsburg kogi blog bushwick pitchfork polaroid austin dreamcatcher narwhal taxidermy tofu gentrify aesthetic.
Please email us at [email protected] or call our gallery number [001] 212-255-2505 Mon – Fri, 10am – 5pm [est].
All sales are FINAL, orders cannot be canceled once placed and payment is received, however we are happy to add items to orders or switch out items of the same or similar values.
In most cases, the items we sell are limited edition or one-of-a-kind items. Due to this items can not be back-ordered or pre-ordered for a future release. However, its always worth checking so please do reach out to us, and make sure you include the link to the product.
The outer package is created to protect the inner contents, whether is it artist-made or factory-produced. Unless stated on the website, it is not considered part of the art and cannot be replaced or claimed against. For factory-produced boxes, we may be able to replace the box, but it is not guaranteed. Clutter is not responsible for the shipping cost of replacement packaging if it is available. Please do not collect art for the packaging, enjoy the item you fell in love with. We would like to encourage everyone to use less packaging, and reduce waste.
Other F.A.Q
We love to get submissions for our exhibitions It’s impossible for us to see all of the amazing artists out there, so please do get in touch. Keep in mind that we are predominantly a Toy art / Low brow gallery. Send submissions to [email protected] marked FAO Gallery Curator.
You can also complete the Gallery submission form here.
We would love to see your designs! Please get in touch!
To join the gallery preview list please submit the form here. Emails are sent out with links to the password-protected areas at 12 pm (est) on the day of the opening. Items go live to purchase at 2pm (Est) on show day.
We are at the Gallery every single day, the physical gallery is open by appointment only – but if you do turn up please ring the bell and we will try to accommodate you. We prefer if you contact us via email [email protected], or call us (001) 212 255 2505 to make an appointment.
New Gallery show opening receptions are on every Second Saturday of every Month: 5pm – 9pm EST, and are free to the public.
Customer service is available Monday – Friday 10am-6pm (est).